Refund policy

Refund & Returns Policy — TARE

Frontier Visions LLC · 30 N Gould St Ste R, Sheridan, WY 82801 · support@taketare.com

1. The Standard Guarantee

Within 30 days of delivery, if you are not satisfied, email support@taketare.com and we will issue a full refund of the purchase price. No forms. No phone call. No return shipment — keep the tub.

There are exactly three limits on it, and these are all of them:

1. 30 days from delivery, not from order.
2. Once per product, per customer. It is a guarantee, not a rolling discount.
3. The refund is of the purchase price. Any shipping you paid is not part of it.

Nothing about this changed when we changed manufacturers, and nothing about it is going to.

2. What our supplier's terms actually are, and why you never see them

This is the paragraph most stores do not print.

Our contract manufacturer does not settle with us in cash. Under their Shipping, Credit & Return Policy, "We do not provide refunds, only credit," usable "for future orders only." That credit exists in four situations and only four — wrong SKU or label, expired stock, a broken inner seal, or non-delivery within 30 days domestic / 45 international — claimed within 30 consecutive days of you receiving the faulty order, with photographs including the expiration date and lot number printed on the bottom of the bottle.

For anything outside those four, their policy says in terms: "If you offer your customers money-back guarantees for any reason other than those listed above, you are fully responsible for them financially." If an opened tub comes back, "no credit is possible." If a parcel scans as delivered and is stolen, "The financial liability for lost or stolen packages showing as delivered is yours."

None of that is your problem, and none of it becomes a term of your purchase. The Standard Guarantee in §1 is funded entirely by Frontier Visions LLC. Our supplier's terms do not become a store credit for you, a restocking fee, a return you have to package and ship, or a refund window shorter than the 30 days above. If you ever find a supplier's terms wearing our name, we have made a mistake and we want to be told.

3. Damaged, defective, wrong item or expired stock

Email support@taketare.com with your order number and a photograph — including, if you can, the lot number and expiration date printed on the bottom of the bottle. That photograph is what lets us claim against our supplier; it is not a condition of your refund.

We will replace it or refund it. That decision is yours, not ours.

4. Lost in transit, or delivered and not received

Same address, same answer: replace or refund, your choice. We will not ask you to open a claim with the carrier on our behalf. The freight is our contract, not yours. A parcel the carrier marks delivered that never reached you is covered on the same terms.

5. Cancellations before fulfilment

Email us. If the order has not been released to fulfilment we cancel it and refund in full, including shipping. Once it is released we cannot recall it — at that point it becomes a §1 or §3 case, which costs you nothing either way.

6. How to start a claim

One email to support@taketare.com with your order number. That is the whole mechanism. There is no form, no portal, no RMA number, no phone tree, and no retention script. We answer within one business day and a person answers.

7. Refund method and timing

Refunds go back to the original payment method — the actual amount, not a voucher, not store credit. We issue the refund within 1 business day of agreeing it. Your bank or card issuer then takes its own time to post it, typically 5–10 business days; that part is outside our control.

8. Products we cannot refund

Nothing. There is no final-sale product in the TARE line, no restocking fee, and no opened-product exclusion. The three limits in §1 are the only limits.

9. Subscriptions

Cancelling a subscription stops all future charges. It does not refund a shipment already sent — that is what the Standard Guarantee in §1 is for, and the guarantee applies to a subscription shipment exactly as it applies to a one-time order. Full terms in our Subscription Policy.

10. Your legal rights

Nothing in this policy limits any right you have under the consumer protection law of your state or country, including any statutory right to a refund for goods that are faulty or not as described.